Player Protection & Wellbeing
At qq3389, we believe that betting and gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We are committed to providing every Member with the tools, information, and support needed to keep their gaming experience safe, controlled, and within their personal means.
Player Protection Tools
qq3389 provides a comprehensive suite of responsible gaming tools that every Member can activate directly through our support team. These tools are free, confidential, and designed to put you in full control of your gaming activity at all times.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a mandatory 72-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set period — daily, weekly, or monthly. When your net loss reaches the defined threshold, betting access is automatically suspended for the remainder of that period, protecting you from chasing losses in the heat of the moment.
Set a maximum session duration that is right for you. When your allotted time runs out, the platform will automatically log you out. This tool is particularly effective for preventing extended sessions that can cloud judgment and lead to unplanned wagering beyond your original budget.
Activate periodic in-session reminders that display how long you have been playing and your current net profit or loss for the session. Reality checks serve as a gentle but effective prompt to pause, reassess, and make an informed decision about whether to continue playing.
Request a short-term break from the platform for a period of 24 hours, 48 hours, or up to 30 days. During a cooling-off period, you will not be able to log in, deposit, or place bets. This option is ideal for Members who feel they need a temporary pause without committing to a full self-exclusion.
If you feel that gambling is causing significant harm to your life or the lives of those around you, self-exclusion is the most powerful protective measure available. Exclusions run for a minimum of six (6) months and can be set to permanent. Once active, your account is locked and cannot be reopened during the exclusion period under any circumstances.
Know the Signs
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The earlier the warning signs are recognised — by you or by someone who cares about you — the easier it is to seek help and regain control. qq3389 takes these signs seriously and our support team is trained to respond with care and without judgment.
If you recognise three or more of these warning signs in your own behaviour, we strongly encourage you to contact our support team or activate one of the responsible gaming tools described above. You are not alone, and help is available right now.
Chasing losses: Continuing to bet in order to win back money you have already lost, often with increasingly large stakes.
Spending beyond your means: Wagering money that was set aside for essential expenses such as rent, bills, groceries, or family needs.
Inability to stop: Repeatedly attempting to cut back or stop gambling but finding yourself unable to follow through on that intention.
Hiding your gambling: Concealing the extent of your betting activity from family members, partners, or close friends out of shame or fear of their reaction.
Gambling to cope: Using betting as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than for entertainment.
Neglecting responsibilities: Missing work, ignoring family commitments, or withdrawing from social activities in order to spend more time gambling.
Borrowing to gamble: Borrowing money from friends, family, or financial institutions specifically to fund betting activity.
Self-Assessment
Honest self-reflection is one of the most effective tools in responsible gaming. The questions below are adapted from intern ationally recognised problem gambling screening frameworks. Answer them honestly — there are no right or wrong answers, and your responses are entirely private.
If you answer "yes" to two or more of these questions, we encourage you to reach out to our support team or activate a cooling-off period or self-exclusion through the qq3389 platform without delay.
Have you ever spent more money on betting or gaming than you originally intended to for that session?
Have you ever felt restless, irritable, or anxious when you tried to cut back on or stop gambling?
Have you used gambling as a way to escape from personal problems, stress, or a low mood?
After losing money, have you felt a strong compulsion to return quickly and win it back?
Have you lied to family members or others about how much time or money you spend on gambling?
Has gambling ever caused serious financial difficulties for you or your household?
Have you ever borrowed money or sold personal belongings specifically to fund gambling activity?
Has anyone who is close to you ever expressed concern about your gambling behaviour?
Getting Help
Activating any responsible gaming tool on qq3389 is straightforward and takes only a few minutes. Our support team is available around the clock to assist you, and all requests are handled with complete discretion. There is no waiting period for protective measures — deposit limit reductions, cooling-off periods, and self-exclusions are implemented within 24 hours of your request being received.
Reach out via live chat on the qq3389 platform, through WhatsApp, or by emailing us at [email protected]. Our Indonesian-speaking agents are on hand 24/7 and are fully trained in responsible gaming support.
Let our agent know which responsible gaming tool you would like to activate — deposit limit, loss limit, session time limit, reality check notifications, cooling-off period, or self-exclusion — along with your preferred settings (e.g., limit amount and period, or exclusion duration).
For security purposes, our agent will confirm your identity by verifying a few account details. This ensures that only the account holder can activate or modify protective settings on their account.
Once verified, your chosen tool will be applied to your account. Limit reductions and cooling-off periods take effect immediately. Self-exclusions are processed within 24 hours and trigger an email confirmation to your registered address. You will not be able to reverse a self-exclusion once it has been activated.
After activating a responsible gaming tool, our team may follow up to check on your wellbeing and to ensure you are aware of all available support resources. This follow-up is entirely optional and you may decline at any time. We are here to help, not to judge.
Contact Support
If you are concerned about your gambling behaviour — or about someone else's — please do not hesitate to reach out. All responsible gaming contacts at qq3389 are handled with the highest level of care and complete confidentiality.
External Support: If you feel you need professional counselling or support beyond what qq3389 can provide, we encourage you to seek help from a qualified mental health professional or a gambling addiction counselling service available in your area in Indonesia. Your wellbeing is the priority.
Our Commitments
Our responsible gaming framework is built on four core commitments to every Member of the qq3389 platform. These are not optional extras — they are fundamental to how we operate.
qq3389 enforces a strict minimum age requirement of 21 years. All Members must complete identity verification (KYC) before making their first deposit. Our KYC process includes:
Any Member found to be under 21 years of age will have their account immediately suspended, all funds returned to the originating payment method, and all wagering history voided.
qq3389's self-exclusion programme is one of our most important responsible gaming commitments. Key features of our self-exclusion policy include:
qq3389 is committed to offering promotions that are fair, transparent, and do not incentivise irresponsible gambling behaviour:
qq3389 invests in ongoing staff training and platform-level monitoring to identify and support Members who may be exhibiting signs of problem gambling:
Further Information
If you have questions about our responsible gaming tools, our Terms & Conditions, or how we protect your personal data, the links below will take you to the relevant information. Our support team is always available if you prefer to speak with someone directly.