Privacy Policy — qq3389

1 Introduction & Scope

This Privacy Policy ("Policy") describes how qq3389 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("Members", "Users", "you") who access or use the qq3389 online betting and gaming platform, accessible at https://qq3389.cam.

This Policy applies to all personal data collected through: the qq3389 website; any mobile-optimised interface or application associated with qq3389; communications between you and our customer support team via live chat, WhatsApp, or email; and any other interaction you have with qq3389 as a registered Member or a visitor to the platform.

This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the qq3389 platform. Where there is any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall take precedence.

qq3389 is committed to handling personal data responsibly and in compliance with applicable international data protection standards. While the platform primarily serves Members resident in Indonesia, our data-handling practices are aligned with globally recognised privacy frameworks to ensure the highest standard of protection for all users.

2 Data Controller

For the purposes of this Privacy Policy, qq3389 acts as the Data Controller — that is, the entity that determines the purposes and means of processing your personal data. All data collected through the qq3389 platform is processed under the authority and responsibility of qq3389 as the operator of the platform.

If you have any questions about how your data is processed, or wish to exercise any of your data rights described in this Policy, you may contact our Data Protection team directly using the contact details provided in Clause 16 of this Policy.

3 Data We Collect

qq3389 collects personal data that is necessary to provide our betting and gaming services, comply with legal and regulatory obligations, and continuously improve the platform experience. The categories of data we collect include:

4 How We Collect Data

qq3389 collects personal data through the following methods:

• Direct Collection: Data you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal, participate in a promotion, contact customer support, or respond to a survey.
• Automated Collection: Technical data collected automatically when you visit the qq3389 website, including IP address, device identifiers, browser information, and session activity, via cookies and similar tracking technologies (see Clause 8).
• Payment Processors: Transaction confirmation data received from our integrated bank transfer and e-wallet payment partners when you initiate a deposit or withdrawal via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Third-Party Verification Services: Identity and age verification data obtained from third-party KYC and anti-fraud service providers used to validate Member credentials.
• Publicly Available Sources: In limited circumstances, we may supplement your profile data with information from publicly available sources for the purposes of fraud prevention or compliance screening.

5 How We Use Your Data

qq3389 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your qq3389 Member account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To process your deposits and withdrawals via local Indonesian payment channels, settle your bets and gaming results, credit bonus funds, and provide all core platform services.
• Identity & Age Verification: To conduct KYC checks and confirm that you meet the minimum age requirement of 21 years and are a resident of Indonesia, as required by our Terms & Conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover attempts, and other security threats to the platform and its Members.
• Regulatory Compliance: To fulfil our legal and regulatory obligations, including anti-money laundering (AML) screening, record-keeping requirements, and responding to lawful requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve account issues, process complaints, and provide 24/7 support via live chat, WhatsApp, and email in both English and Indonesian.
• Responsible Gaming: To monitor your betting activity for signs of problem gambling behaviour, enforce self-exclusion and deposit limit requests, and deliver responsible gaming notifications where appropriate.
• Platform Improvement: To analyse aggregated usage data and platform performance metrics in order to improve the functionality, stability, and user experience of the qq3389 platform.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates via email or WhatsApp, where you have opted in to receive such communications. You may opt out of marketing messages at any time by contacting our support team.
• Personalisation: To tailor your platform experience based on your game preferences, betting history, and behavioural data, including surfacing relevant promotions for sports markets such as BRI Liga 1, EPL, Champions League, or game categories such as togel (Indonesia's traditional numbers lottery) and live casino.

6 Legal Basis for Processing

qq3389 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to perform our contract with you as a Member — including account creation, transaction processing, bet settlement, and customer support — is carried out on the basis that such processing is necessary to deliver the services you have requested.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations — including KYC identity verification, AML record-keeping, and responding to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and platform improvement analytics is carried out on the basis of our legitimate interests as a platform operator, provided those interests are not overridden by your fundamental data protection rights.
• Consent: Processing for marketing communications and personalisation is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Data

qq3389 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited and necessary circumstances:

• Payment Service Providers: We share financial data with our integrated payment partners — including Indonesian bank networks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — solely to process your deposit and withdrawal transactions.
• KYC & Fraud Prevention Providers: We share identity document data with third-party KYC verification and anti-fraud service providers for the purpose of verifying your identity and screening for fraudulent activity. These providers are contractually bound to process data only on our instructions and to maintain equivalent data security standards.
• Game Studio & Software Providers: Certain technical data (such as session identifiers and game round results) is shared with our licensed game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — to the extent necessary to deliver their games and ensure accurate result reporting.
• Regulatory & Legal Authorities: We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights, safety, or property of qq3389, its Members, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the qq3389 business assets, personal data held by qq3389 may be transferred to the acquiring entity, subject to equivalent data protection commitments. Affected Members will be notified in advance of any such transfer.
• Professional Advisors: We may share data with legal counsel, auditors, and compliance advisors on a confidential basis and only to the extent necessary for the provision of their professional services to qq3389.

8 Cookies & Tracking Technologies

The qq3389 platform uses cookies and similar tracking technologies to ensure the proper functioning of the platform, maintain your session, and gather analytical data about platform usage. The types of cookies we use are described below:

qq3389 does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Clearing all cookies will log you out of your current session.

9 Data Security

qq3389 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. Our platform enforces HTTPS on all pages without exception.
• Encrypted Data Storage: Sensitive data — including KYC documents, financial data, and passwords — is stored in encrypted form using strong, current encryption algorithms. Passwords are hashed using a robust one-way hashing algorithm and are never stored in plain text.
• Access Controls: Access to personal data is strictly limited to authorised qq3389 personnel who require it to perform their specific job functions. All internal access is logged, monitored, and subject to regular audit review.
• Intrusion Detection & Monitoring: Our infrastructure is protected by real-time intrusion detection systems, firewall rules, and 24/7 security monitoring. Suspicious activity triggers automated alerts and immediate investigation.
• Regular Security Assessments: qq3389 conducts periodic vulnerability assessments and penetration tests on its platform infrastructure to proactively identify and remediate potential security weaknesses.
• Incident Response: In the event of a confirmed data breach that poses a material risk to your rights and freedoms, qq3389 will notify affected Members promptly and take all necessary steps to contain the breach and mitigate its impact.

10 Data Retention

qq3389 retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or regulatory obligation. Our standard retention periods are as follows:

• Active Account Data: All personal data associated with an active Member account is retained for the lifetime of the account and for a period of five (5) years following permanent account closure.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five (5) years following the closure of the associated account, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Support Communications: Records of customer support interactions are retained for two (2) years from the date of the interaction, or for the lifetime of the account (whichever is longer).
• Marketing Data: Where you have opted in to marketing communications, your marketing preference data is retained until you withdraw your consent or request account closure.
• Technical & Analytical Data: Anonymised or aggregated analytical data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once de-identified.

Upon the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in a manner that ensures it cannot be reconstructed or re-identified.

11 Your Data Rights

As a Member of qq3389, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Clause 16:

• Right of Access: You have the right to request a copy of the personal data that qq3389 holds about you, along with information about how that data is being processed.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held about you be corrected or updated promptly.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that we are required to retain certain data for regulatory compliance purposes and may not be able to fulfil erasure requests in full where such obligations apply.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to a specific processing activity.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to qq3389 in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including in relation to direct marketing. Upon receipt of a valid objection to marketing processing, we will immediately cease sending marketing communications to you.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

qq3389 will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases where additional time is required, we will notify you of the extended timeline and the reason for the delay.

12 Children's Privacy

The qq3389 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age declaration and is supported by KYC identity verification to enforce this requirement.

If qq3389 discovers or is informed that it has inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete all personal data collected from that individual, and return any deposited funds to the originating payment method. If you believe that a minor has registered on the qq3389 platform, please notify us immediately via the contact details in Clause 16 so that we may take appropriate action without delay.

13 International Data Transfers

qq3389 operates as an internationally licensed platform, and some of the personal data we collect may be processed by our team members, service providers, or technology partners located outside of Indonesia. Where personal data is transferred internationally, qq3389 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable data protection law.

Such safeguards may include: contractual data processing agreements with standard data protection clauses; transfers to countries that have been assessed as providing an adequate level of data protection; and other legally recognised transfer mechanisms as appropriate. By using the qq3389 platform, you acknowledge and consent to the transfer of your personal data to our servers and processing locations outside of Indonesia where necessary to provide our services.

14 Third-Party Links

The qq3389 platform does not include links to third-party websites for commercial or affiliate purposes. Any reference to external brands — such as payment providers (BCA, BRI, OVO, DANA), game studios (Pragmatic Play, Evolution Gaming), or sports organisations (BRI Liga 1, FIFA, AFF) — is made in an informational context only and does not constitute an endorsement of, or affiliation with, those third parties.

qq3389 is not responsible for the privacy practices or data-handling standards of any third-party entities, including payment processors and game studio providers, to the extent that their own platforms or applications are involved in delivering their services. We encourage you to review the privacy policies of all third-party services you use independently of the qq3389 platform.

15 Policy Amendments

qq3389 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-handling practices, applicable law, regulatory requirements, or platform functionality. When we make material changes to this Policy, we will notify registered Members by email to the address on record and will update the "Last Updated" date displayed at the top of this page.

Non-material changes — such as corrections of typographical errors or minor clarifications that do not affect your rights or our obligations — may be made without specific notice. We encourage all Members to review this Policy periodically to remain informed of how their data is being handled. Your continued use of the qq3389 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

16 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which qq3389 handles your personal data, please contact our Data Protection team through any of the following channels:

qq3389 is committed to resolving all data privacy concerns promptly and fairly. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.

For matters relating to responsible gaming, self-exclusion, or gambling-related concerns, please visit our dedicated Responsible Gaming page for guidance and support resources.